Suave Management · Greater Los Angeles
Property management guarantees you can hold us to
Suave offers four commitments for rental owners: a 24-business-hour response guarantee, six-month tenant placement protection, management fees tied to collected rent, and no setup or lease renewal fees. Your management agreement sets out their full terms.
24-business-hour response guarantee
Owner and resident messages receive a response within 24 business hours. A response acknowledges and addresses the inquiry; it does not mean a repair will be finished within that period. Business-hour definitions, holidays and the applicable contact channels should be clear in your agreement. For an immediate safety emergency, contact the appropriate emergency service.
Six-month tenant placement protection
If a tenant Suave places leaves within the first six months, Suave finds a replacement without charging another placement fee, subject to the management agreement. Ask about eligibility and exclusions before signing. The protection concerns the placement fee; it is not insurance against vacancy, unpaid rent, damage or other property expenses.
No rent collected, no management fee
The ongoing management fee is a percentage of rent actually collected. A missed payment therefore does not generate a management fee on that uncollected amount. This commitment does not eliminate vendor invoices or other obligations associated with operating your rental.
No setup or lease renewal fees
There is no setup fee to begin management and no separate fee for a lease renewal. Review the full proposal for placement fees and expenses outside the management service. Clear written terms let you distinguish included work from property costs.
Common questions
Does the response guarantee mean a repair is completed in 24 hours?
No. It is a response within 24 business hours. Repair timing depends on urgency, access, authorization, parts and vendor availability.
What happens if a placed tenant leaves in month four?
Six-month placement protection may cover a replacement without another placement fee. The management agreement defines eligibility and exclusions; property expenses and lost rent are separate.
Where can I confirm the full guarantee terms?
Request a management proposal and agreement from Suave. Confirm the business-hour definition, contact channels and placement-protection conditions in writing.